Ideal Candidate Profile - Cuppa Yo Frozen Yogurt
Position: Customer Service Team Member
Cuppa Yo Frozen Yogurt Overview:
Established in 2010 by two local families, our goal is to offer the best dessert option in Central Oregon. Presenting service with a smile, we look to create loyal customers and raving fans.
For more information: www.cuppayo.com
The mission - why we exist
Our mission is dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, personal pride and company spirit. We are committed to provide our employees with equal opportunity for learning and personal growth.
The vision - what we want to do
We want to be known as the best dessert option in Bend, Oregon, and the most highly regarded frozen yogurt shops in the State of Oregon. We want each new customer to enter with excitement and leave a raving fan.
Our values - how we will accomplish this mission
Our core values are the tools we use and the behaviors we exhibit as employees of Cuppa Yo Frozen Yogurt. They describe how we work together to achieve this special place we’re developing and how they make us uniquely successful.
We are united by a passion for high quality customer service. Our desire is to develop a compelling environment founded on integrity through open communication, mutual accountability, innovation, trust and respect for all. A sense of personal pride is paramount to our mission and vision. By this we will cultivate the opportunity for each individual to reach their full potential, using their gifts and talents in an atmosphere where every person is valued and respected.
Personal pride includes good hygiene, poise, self-confidence and the desire to grow. Also encompassing pride is the condition of the store with the expectation things will remain VERY well-kept and clean.
We feel free and we’re able to effectively express ideas to others regardless of position. We are capable of giving and receiving feedback while remaining logical and receptive.
We will coach each other and hold each other accountable. We will share a sense of urgency and take appropriate action in difficult situations. We understand that being accountable means taking responsibility for your work, your actions, and for you.
We will seek out and implement new processes to drive progress. We strive to create an environment open to feedback and evaluation of current systems. Creative thinking is welcomed.
Trust and Respect
We will value every individual and understand the richness of our differences. Respect will be given to all those with whom we interact.
Customer Service Team Member
Cuppa Yo is searching for team members who are committed to providing the best customer service experience possible. This includes cleanliness of the store, positive interaction with customers and fellow team members.
The team member will complete daily tasks associated with store cleanliness, food safety and customer service. These tasks are non-negotiable and important to efficient operation of Cuppa Yo Frozen Yogurt. Multi-tasking is both expected and appreciated, non-working activities are not allowed. You are expected to stay busy while clocked in.
Key Characteristics of the Ideal Team Member
Hard working - working purpose and high energy with efficiency
Adaptable - ability to deal with unexpected situations with ease
Dependable - showing up for shifts promptly and reliably
Trustworthy - cash handling and expensive equipment are critical aspects of position
Self-starter - employees will need to easily find work and stay busy
Accountable/open to feedback - mistakes happen, we learn and grow from them
Friendly - positive face to face interactions with customers are crucial
Confident - approach situations with poise and assuredness
Competent - strengths in literacy and simple math
Resourceful - ability to use available tools and protocols to solve problems
Process of Candidacy
If after reading this candidate profile, you sense the gifts and experiences you possess are a good, initial match for Cuppa Yo Frozen Yogurt, we invite you into the “expression of interest” process.
Please provide the following documents and responses for review:
A current resume
Responses to the following questions: please type out the question and then your answer.
Using what you have learned about Cuppa Yo from our website, the candidate profile, and any other research you choose, describe how you would be a good fit for this company.
Looking forward 6 months, 1 year and 2 years - what is your committment level as a team member at Cuppa Yo?
Describe what good customer service means to you. What would that look like as implemented at Cuppa Yo?
Please share your personal as well as your work-related goals (needs, wants, desires, hopes, expectations, dreams).
Provide the names and contact information (telephone numbers and email addresses) for three references who know you well enough to comment on the key characteristics listed above as they relate to you.
Submit this information in PDF format to: